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Return Policy

We are striving to ensure your time spent shopping with us is as seamless and stress free as possible! Here at The AllyCat Walk we are striving to build a brand every customer can trust.

Terms

  • Merchandise may be returned up to 14 days after the order has been received for store credit only.
  • All items returned must be in new condition (unworn/unwashed) with all original tags attached. Any return with smells of but not limited to smoke, pets, body odor, pet hair, makeup stains, deodorant residue will be refused. If your returned item is refused you must make arrangements for it to be returned to you. All sale✨ items are FINAL. No exceptions.
  • TheAllyCatWalk has the right to refuse any refund.
  • Return shipping will be deducted from store credit amount once it has been received in the mail. Please allow 3-5 days processing time to receive store credit. Customer is able to provide their own return shipping label/shipping if desired.
  • These terms also apply to in-store purchases. If you are un-happy with your in-store purchase, please reach out to us within 14 days to initiate a size exchange or receive store-credit. STORES ONLY: Any item received as a gift can be returned for store credit within 30 days of original purchase date. Must have e-receipt from purchaser to receive store credit.

Final Sale Items

  • Hats
  • Bodysuits
  • Hair Accessories
  • Sunglasses
  • Sale items
  • Seasonal/Holiday Merchandise (i.e Valentines, Easter, Halloween, 4th of July, Christmas Graphics, sweaters, hats, etc.)
  • Unordinary Clay Earrings
  • Beauty products

Size Exchanges

  • If you are issuing a return due to a size exchange for the same item please state so in your return form. We will still issue store credit and you can repurchase the item on the site with the store credit amount, once we receive your return package. Or, you can reorder yourself to receive the goods faster and use store credit on a future purchase. We cannot guarantee your size may still be available.

Local Pick-Up Orders

  • If you select Local Pickup at checkout, the expectation is that you will pick your order up within 14 days of placing the order. If you are unable to pick up, we will send an invoice for shipping. Orders cannot be cancelled after 14 days due to lack of picking up. Local Pickup occurs at our Solomons location and can be coordinated by emailing connect@theallycatwalk.com if you want to come beyond our open hours. This can sometimes be accommodated.

Defective Items

  • As much as we strive to ensure the quality of our shipments, sometimes mistakes do happen. Please inspect all merchandise once received for any defects and if believed it is defective you must contact us within the 10 day window. 14 days after receipt of merchandise without any notification from customer it is considered accepted and TheAllyCatWalk will not issue returns for defective items. Damaged items must have tags, be unworn and unwashed.  
  • Go to our stores Return/Exchange page and fill out the forms accordingly 

Return Instructions

  • Step 1- Visit our Return/Exchange page and fill out the forms accordingly
  • Step 2- Ensure your return meets all criteria stated above
  • Step 3- Wait as we work to approve or in the rare case deny your return request
  • Step 4- We will begin to send you all notifications regarding your return item(s) via email. Clear instructions will be given on printing the shipping label. All shipment tracking notifications will also be provided via email. 
  • Step 5- Please allow our employees up to 3-5 business days to process your return once it has been received. Once processed we will send you your store credit code via email.

Undeliverable Orders

  • If your order is returned to us as undeliverable we will contact you as soon as it is received back to us. If it has exceeded the maximum amount of days allocated for returns we can not issue a credit or cancel the order. We are not liable for returned shipments due to incorrect shipping information being documented at checkout or being unclaimed at the post office.
  • Lost order? Please work with your local shipping provider to track down your package. We ship either USPS or UPS.

 

Customer Service Contact: connect@theallycatwalk.com